At Pen2Paper, we are committed to providing high-quality content writing services tailored to your specific needs. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the conditions under which refunds are issued, the process to request one, and the associated guidelines.
1. Eligibility for Refunds
Refund requests are eligible under the following conditions:
- Before Work Commences:
- If the client cancels the order before work begins, a 100% refund will be provided.
- After Work Completion:
- Refunds are eligible within 5 days of work completion.
- If the client is dissatisfied with the final work, a partial refund may be issued based on the portion of work completed and delivered.
- Missed Deadlines:
- If Pen2Paper fails to deliver the agreed-upon work within the specified timeline without prior communication, the client may request a refund.
2. Non-Refundable Circumstances
Refunds will not be granted under the following situations:
- Failure by the client to provide clear instructions or complete project details.
- Dissatisfaction based on subjective preferences not communicated beforehand.
- After revisions have been provided as per the agreed terms.
- Requests made after the 5-day eligibility period following work completion.
3. Refund Request Process
To initiate a refund, please follow these steps:
- Contact Us:
- Send an email to info.pen2paper@gmail.com or call +91 9342660461 with your concern.
- Provide Necessary Details:
- Include your order ID, payment proof, and a detailed explanation of the refund request.
- Review Timeline:
- We will review your request and respond within 5-7 business days.
4. Refund Amount and Duration
- Refunds will be processed to the original payment method used within 15 business days after approval.
- For partially completed work, the refund will be calculated based on the proportion of work completed.
5. Partial Refunds
- If the work is completed but the client is dissatisfied, a partial refund may be granted after deducting the value of the delivered content.
6. Policy Amendments
Pen2Paper reserves the right to modify this Refund Policy at any time. Updates will be published on our website, and clients are encouraged to review the policy periodically.
7. Contact Us
For further questions or assistance, please reach out to us:
📧 Email: info.pen2paper@gmail.com
📞 Phone: +91 9342660461